To acquire a piece from our gallery, simply select your desired luminaire, choose any applicable variants, and add it to your cart. When you are ready, proceed to checkout and follow the prompts to enter your shipping and payment details. A confirmation email will be sent to the address provided once your order is successfully placed.

If you need to adjust or cancel your purchase, please reach out to our customer support team immediately after placing your order. We will do our utmost to accommodate your request before fulfillment begins. Please note that once your order has entered the processing, packing, or shipping stages, modifications and cancellations are no longer possible.

Once your luminaire is dispatched, tracking details will be emailed to you. Please allow a little time for the tracking status to update, as carriers often require additional processing before the first scan appears in their system.

Delivery timelines vary based on your destination, product availability, customs procedures, and carrier operations. Any timeframe provided at checkout is an estimate rather than a guaranteed delivery date. For more comprehensive details, please review our Shipping Policy.

We take great care in packaging our sculptural pieces, but if your item arrives damaged, defective, or incorrect, please contact us promptly. To expedite the review process, include your order number along with clear photos or videos of the product, the outer packaging, and the shipping label. Our team will assess the situation and provide the appropriate resolution.

Before initiating a return, please review our Refund Policy and contact our support team to request authorization and receive the correct receiving warehouse address. Do not send pieces back without prior approval, as unauthorized returns that do not follow our instructions cannot be accepted.

The payment options available for your purchase will be displayed at checkout. Supported methods may vary depending on your region, selected currency, and device.