Contact Us
Need assistance with a luminaire or an order you have already placed? Our customer support team is here to help with product inquiries, order status and tracking, shipping updates, return requests, payment-related concerns, privacy questions, and any other matters related to your gallery experience.
We are committed to providing clear, responsive, and reliable customer service so that you receive the dedicated support you need before, during, and after your purchase.
Our team will review your inquiry carefully and provide the appropriate information or tailored next steps based on your specific request.
Customer support for GLOVARAY is operated by Shanghai Huolongguo Network Technology Co., Ltd.
Email: service@glovaray.com
Phone: +86 13767151484
Address: Room 957, Building 3, No. 161, Lane 465, Zhenning Road, Changning District, Shanghai, China
Business Hours: 8 AM - 7 PM, Monday - Saturday
Important Notes for Your Inquiry:
- Returns: Please contact our customer support team before returning any products. We will review your request and provide the correct return instructions together with the appropriate receiving warehouse address for your order.
- Existing Orders: When contacting us about an existing purchase, kindly provide your Order Number and the email address used during checkout. This helps our team locate your order quickly and provide more efficient assistance.
- Damages & Issues: If your item arrives damaged, defective, incomplete, or contains an incorrect piece, please include clear photos or videos of the product, the outer packaging, and the shipping label when contacting us. This will help us review the issue accurately and determine the appropriate solution.
We aim to respond to all customer inquiries within 1–2 business days. Please note that requests involving shipping carriers, payment providers, order investigations, or privacy-related matters may require additional processing time.