Return and Refund Policy

Our Commitment

At Glovaray, we are dedicated to providing a seamless and reliable skincare shopping journey for each and every client. This policy details our official guidelines regarding product returns, damage claims, and reimbursement procedures for all Glovaray hydrating toner and moisturizing facial essence items.

Return Eligibility Period

Shoppers may initiate a return inquiry within 30 calendar days following the successful delivery of their parcel. To qualify for a valid return, all facial toner bottles must stay unopened, unused, and in their original packaging with all seals intact, accompanied by valid proof of purchase. Returns mailed back without prior authorization will be declined.

Non-Returnable Merchandise

Owing to strict cosmetic hygiene regulations, opened, tested, or partially consumed skin toners, final-sale markdown items, and customized beauty goods cannot be returned or exchanged. This standard is enforced to safeguard the health and safety of all consumers. Exceptions are exclusively made for items that arrive defective, damaged, or where mandatory under regional consumer protection legislation.

Damaged, Defective, or Missing Goods

Please thoroughly examine your skincare delivery right upon arrival. Should your toner arrive broken, faulty, incorrect, or if any component is missing, get in touch with our support crew right away. Be sure to supply your order reference number alongside clear photographs showing the item, the initial packaging, and the external shipping label. Our staff will review your claim swiftly and arrange a complete refund, a complimentary replacement, or another appropriate remedy.

Return Shipping Guidelines

Buyers bear the cost of return postage for voluntary, preference-based returns. Original delivery fees are non-refundable. We strongly advise utilizing a traceable courier service when mailing merchandise back to us. All returned shipments stay under the customer's liability until safely received and checked by Glovaray. Return shipping expenses will be absorbed by our company solely in instances involving defective, incorrect, or damaged goods originating from our error.

Refund Processing

As soon as our warehouse receives and evaluates your returned toner items, approved reimbursements will be credited back to your original funding source. Kindly allow standard banking processing intervals for the transaction to reflect in your account balance. Per legal guidelines, we retain the right to deduct a fee for product depreciation resulting from improper handling or excessive use exceeding standard inspection needs.

Assistance & Inquiries

Should you require help with returns, refunds, or post-purchase concerns, drop us a message at service@glovaray.com including your order number, the reason for the return, and supporting photo evidence.

Please keep in mind that this return policy does not supersede or limit your statutory consumer rights guaranteed by applicable local laws.

Brand: Glovaray

Operating Company: Beautech Industries Limited

Company Address: Unit H, 3/F, Wang Kwong Industrial Building, 45 Hung To Road, Kwun Tong, Kowloon, Hong Kong

Support Email: service@glovaray.com