Frequently Asked Questions

Welcome to Glovaray! Below, you will find answers to several frequently asked questions regarding shopping for our premium hydrating toners and moisturizing facial essences.

Orders generally take 1 to 2 business days to be reviewed, prepared, and packaged prior to dispatch. Processing schedules might experience minor delays during special promotional campaigns, routine security reviews, or peak shopping periods to guarantee every Glovaray skincare item undergoes careful inspection.

As soon as your package leaves our facility, an official shipping notification containing full tracking specifications will be delivered to your registered email. Kindly allow 1 to 2 business days following dispatch for the carrier's online tracking portal to activate and reflect real-time transit updates.

If you need to update or cancel your facial toner purchase, please get in touch with our support crew right away. We will do our utmost to accommodate your request; however, once an order transitions into the packaging and fulfillment stage or leaves our warehouse, it can no longer be altered or canceled.

We take great pride in delivering superior Glovaray skincare goods. Should your parcel arrive with broken, defective, or incorrect items, or if anything is missing, please contact us promptly. Include your order reference along with clear photographic evidence showing the product, internal packaging, and shipping label. Our team will review the situation and offer a prompt, satisfactory resolution.

All merchandise prices and delivery charges across our store are billed in United States Dollars (USD). For international shoppers, your local financial institution or payment platform may apply separate currency conversion rates and international transaction fees, which are neither assessed nor collected by Glovaray.

If you have additional inquiries concerning our facial essences, orders, post-purchase service, or delivery, do not hesitate to contact us at any time via service@glovaray.com. For quicker and more efficient assistance regarding an active order, remember to include your order number in your message!

Brand: Glovaray

Operating Company: Beautech Industries Limited

Company Address: Unit H, 3/F, Wang Kwong Industrial Building, 45 Hung To Road, Kwun Tong, Kowloon, Hong Kong

Support Email: service@glovaray.com