Refund-Policy

We accommodate valid return requests initiated within 30 calendar days following package delivery.

All returned facial toner and moisturizing essence products must be completely unused, preserved in their original condition, and accompanied by all original packaging materials. A valid receipt or proof of purchase is required to process any return. Opened or tested skincare items, gift cards, and final-sale merchandise are non-returnable and non-exchangeable, except where mandated by local legislation.

Prior to mailing any items back, please drop us a message at service@glovaray.com detailing your order reference number and the specific toner products you wish to send back. We will respond via email with complete return instructions and the correct designated return facility address.

Please inspect your merchandise thoroughly upon receipt. Should your Glovaray skincare products arrive damaged, faulty, or incorrect, reach out to us right away and attach clear photographs so our support team can investigate and resolve your issue promptly.

As soon as your returned shipment arrives and passes our inspection, approved refunds will be credited back to your original payment source. Initial shipping fees and return postage costs are non-refundable unless the return stems from damaged, defective, or mis-shipped merchandise, or as otherwise required by applicable regional laws.

Brand: Glovaray

Operating Company: Beautech Industries Limited

Company Address: Unit H, 3/F, Wang Kwong Industrial Building, 45 Hung To Road, Kwun Tong, Kowloon, Hong Kong

Support Email: service@glovaray.com